I mentioned in some previous posts that my previous company was bought out. My former boss was offered a lot of money and essentially a get-out-of-jail-free card for those massive contracts we couldn’t fulfill. 

The company that bought us out is a national swag supplier (I’m not allowed to say who).* They kept on most of the previous staff, especially warehouse and manufacturing staff and, you guessed it, customer service. Did I always think of my role as primarily customer service? No. I would have said more administrative or office management, but under the new regime, I am a customer service representative with administrative duties.

The pay is marginally better than my previous company and the responsibilities are largely the same. The nice part is that this company seems to have a decent understanding of how much work our shop can handle. The tough part is I am responsible for our direct line and handling calls from the company’s 1-800 number as sort of a remote call center representative. It has been a lot to learn really fast. 

Why am I still here? Well, the benefits are good. And I have an inkling that I might need surgery if I really do have endometriosis. Plus, now that I have at least some medical answers, my stress level has decreased. 

It’s not an increase in energy levels, but it does make me feel a lot better. I even learned how to do a braided cable stitch! I had to use a different yarn for this one. The cotton just wasn’t working for cables like I hoped. I think it came out great!

Braided cables are one of those stitches that I always thought would be too complicated for me, but it turns out they’re not so difficult! Maybe that’s a lesson I should apply to other areas of my life…

-Erica

*obviously the company Erica works for is as fictional as she is. Don’t come for me.

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